IT Support Analyst

Farnborough Airport Limited (FAL) is the owner and operator of the UK’s only dedicated business aviation airport. FAL handles approximately a third of London’s business aviation traffic and is the largest in the UK. FAL owns and operates both the airport and the Fixed Base Operator (FBO) facilities, making its integrated operations unique to the market. FAL has an iconic, state of the art infrastructure which is tailored to business aviation and focussed on delivering a world class customer experience. Over the years, FAL has been consistently recognised as the best FBO in Europe.

FAL operates alongside the Aviator Hampshire Hotel, a luxury hotel located on the perimeter of the airport and one of the best hotels in the area. Both companies are jointly owned by Macquarie Asset Management (MAM). MAM is one of the largest infrastructure investors in the world and has an extensive track record in airport investment and ownership. From a leadership and business perspective, FAL and the Aviator Hampshire Hotel are managed together as a Group.

Farnborough Airport limited is an equal opportunities employer, promoting diversity and inclusion throughout the organisation.

What we are looking for:

Farnborough Airport Limited is looking to recruit an IT Support Analyst to work as part of the Airport’s IT function and report into the IT Support Manager

About the role:

The IT Support Analyst is responsible for operating the IT helpdesk and assisting the IT Support Manager in maintaining the company’s IT systems. The IT Support Analyst will be part of a rotating shift pattern, covering 06:30-19:30 Monday-Friday and including an out of hours on-call system.

Within this role you will work as part of a team to:

  • Operating the IT Helpdesk and providing 1st/2nd line support as a single point of contact for all incoming IT issues for infrastructure, hardware, and software
  • Receive and resolve calls from the IT Helpdesk and manage user expectations – by phone, email and in person
  • Troubleshooting and diagnosis of hardware and business software and escalate where necessary.
  • Deployment of new hardware/software and continuing existing hardware refresh/replacement schemes
  • Maintaining appropriate documentation.
  • Involvement with project work
  • Assisting the IT Support Manager in providing continuous and appropriate IT service to FAL employees
  • Take part in the on-call rota to carry out daily checks and to provide urgent support out of hours when necessary – this includes additional compensation

About you: Skills, Qualifications and Experience


  • Full, clean driving license
  • Must be able to meet CRC security clearance requirements
  • Excellent standard of accuracy and professionalism.
  • Excellent technical and computer skills.
  • Ability to work shifts
  • Minimum 3 years’ experience providing IT support
  • Advanced IT skills
  • AD, Windows 10, Office 2016/2019/365, hardware, configuring PCs.


  • Experience of working in an airport or aviation setting

What we can offer you:

  • Competitive salary
  • 25 days holiday per annum (pro-rata for part time roles), plus statutory public holidays.
  • Workplace pension scheme with enhanced employer contributions
  • Life assurance
  • Access to medical plan including a range of private treatments (after probation period)
  • Sustainable travel scheme
  • Company sick pay scheme
  • Free onsite parking
  • Cycle to work scheme
  • Training and development opportunities
  • Access to an Employee Assistance programme and helpline
  • Discount on accommodation and food/beverage at affiliated hotel and pub
  • Access to discount and savings scheme
  • Electric vehicle scheme (after 9 months service)
  • You’ll also get all kinds of other great perks, like social events and special employee offers.

Applications including CV and salary details should be sent to:

We will only contact successful candidates