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Customer Service Agent (Maternity Cover)

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Farnborough Airport Limited (FAL) is the owner and operator of the UK’s only dedicated business aviation airport. FAL handles approximately a third of London’s business aviation traffic and is the largest in the UK. FAL owns and operates both the airport and the Fixed Base Operator (FBO) facilities, making its integrated operations unique to the market. FAL has an iconic, state of the art infrastructure which is tailored to business aviation and focussed on delivering a world class customer experience. Over the years, FAL has been consistently recognised as the best FBO in Europe.

FAL operates alongside the Aviator Hampshire Hotel, a luxury hotel located on the perimeter of the airport and one of the best hotels in the area. Both companies are jointly owned by Macquarie Asset Management (MAM). MAM is one of the largest infrastructure investors in the world and has an extensive track record in airport investment and ownership. From a leadership and business perspective, FAL and the Aviator Hampshire Hotel are managed together as a Group.

Farnborough Airport limited is an equal opportunities employer, promoting diversity and inclusion throughout the organisation.

About the role

Farnborough Airport Limited is looking to recruit two Customer Service Agents on a maternity cover basis, with the possibility of being made permanent.  This role is to work as part of the larger Customer Services team and report into the Customer Services Manager.

Within this role you will work as part of a team to:

  • Provide excellent customer service to all passengers and crew travelling through the airport
  • Accompany passengers and their luggage to lounge areas
  • Ensure that the terminal and all passenger lounges are maintained to exceptional standards
  • To be responsible for an efficient and safe transport of passengers and crew to and from the aircraft in a company vehicle or by escorting the passengers in their own vehicle.
  • Provide support and assistance to crew
  • To assist all visitors, arriving and departing, with any specific requirements they might have, including hotel/restaurant bookings, car hire or other ground transportation.
  • To be responsible for meeting and greeting every aircraft arriving as soon as they land, whether flights with passengers or “empty” flights.
  • To provide welcome and check-in facilities for large flights in accordance to current operating procedures.
  • To facilitate the arrival and departure process for passengers having to be checked by the Government agencies (Immigration, Special Branch, Customs, VAT (where appropriate)

About you

Essential

  • Previous experience of working in a customer facing role
  • Flexible in approach and able to work across a variety of shift patterns
  • Full UK driving license holder
  • Must be able to meet CRC security clearance requirements

Desirable

  • Airside driving experience

What we can offer you

  • Competitive salary
  • 25 days holiday per annum (pro-rata for part time roles), plus statutory public holidays.
  • Workplace pension scheme with enhanced employer contributions
  • Life assurance
  • Access to medical plan including a range of private treatments (after probation period)
  • Sustainable travel scheme
  • Company sick pay scheme
  • Free onsite parking
  • Cycle to work scheme
  • Training and development opportunities
  • Access to an Employee Assistance programme and helpline
  • Discount on accommodation and food/beverage at affiliated hotel and pub
  • Access to discount and savings scheme
  • Electric vehicle scheme (after 9 months service)
  • You’ll also get all kinds of other great perks, like social events and special employee offers.

Apply today

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FURTHER Opportunities

We are always eager to hear from qualified candidates who wish to join our unique team therefore if you are interested in any possible roles at the airport, please send your covering letter and CV to recruitment@farnboroughairport.com.

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GVA
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FAB
16:20
NCE
16:20
DXB
16:20
AMS
16:20
JFK
16:20
BRU
16:20
LIN
16:20
GVA
16:20
FAB
16:20
NCE
16:20
DXB
16:20
AMS
16:20
JFK
16:20
BRU
16:20
LIN
16:20