Privacy Notice

How we use your information when you visit our website or the Airport

This policy is effective from 18 May 2018

Farnborough Airport Ltd is committed to respecting your privacy and protecting your personal information.

We will be transparent about the information we are collecting and what we will do with it.

Your personal data will be collected by Farnborough Airport who will act as the “Data Controller” at Farnborough Airport Farnborough Hampshire GU14 6XA. Registered office address:

3 Bunhill Row, London, EC1Y 8YZ

We have instructed GRCI Law Limited to act as our Data Protection Officer. If you have any questions or queries regarding this privacy notice or how we process your data, please contact us at dpo@farnboroughairport.com

1 The types of personal data Farnborough Airport processes

The types of personal data which can be collected includes :

  • Name
  • Addresses
  • National Identity Cards & Passport Numbers
  • Telephone Numbers
  • Email
  • Bank & Credit Card Details
  • Products booked and travel schedules
  • Website pages viewed and emails opened and clicked
  • Details of minors or person who are in your custody
  • CCTV images and recordings
  • Vehicle registration details
  • Device information when joining our guest WIFI
  • X-ray baggage scanning
  • Immigration status
  • Fire Service training data
  • Details of your employment history, experience, and qualifications
  • For issuing you will have relevant passes for access

The types of special categories of data collected includes:

  • Biometrics for identification (e.g. photographs, CCTV images)
  • Medical information
  • Gender
  • Racial or ethnic information

2 The purpose and legal basis of processing personal data

Farnborough Airport collects personal information for specific purposes under a number of lawful methods of processing.

Farnborough Airport will process personal information:

  • For the purpose of airport updates/events invitation under opt-in consent, contract or legitimate interest
  • Gathering visitor data to our website under opt-in consent
  • For the purpose of purchasing Farnborough Airport products or services under contract (e.g., fuel)
  • For the purpose of purchases of third-party services under contract (e.g., laundry, taxi)
  • To fulfil contractual request for specific medical assistance from us, such as the provision of wheelchair assistance as requested by you or an operator
  • To enable request for information, making enquiries, reports or complaints, service improvements under the legitimate interest of the business.
  • To satisfy our legal obligations
  • To satisfy our obligations under Home Office and CAA regulations
  • To satisfy any obligations under other official authorities
  • To fulfil a contract from an operator
  • To monitor and report incidents
  • Detect and prevent incidents.
  • To offer emergency assistance where there is a vital interest.
  • To deliver training services
  • To log operational complaints and investigations

In addition, when you are transiting through the airport, there may be further processing of personal information including, but not limited to:

  • Your image could be captured on CCTV, landside and/or air-side, both interior and exterior to buildings and inside Farnborough Airport vehicles for security monitoring purposes under the legitimate interest of the business.
  • Personal data processing by security services
  • Our security gates use an Automated Number Plate Recognition (ANPR) system for security monitoring purposes under the legitimate interest of the business.
  • Baggage will be scanned, images and passports / ID card will be processed for the purpose of security under legal obligations.

Where your consent has been sought, you have the right to withdraw your consent at any time.

3 Your personal data rights

Farnborough Airport will respect all of your data subject rights.  If we do hold information about you, we will:

  • Authenticate you as the data subject, or their agent
  • Determine if a right can be administered
  • Complete your request within one calendar month of receipt: and
  • Communicate to you in clear and intelligible language.

These rights include (depending on the lawful basis we process your data under):

The Right to be Informed: We will keep our privacy notices up to date to ensure you receive information about how we process your personal data and allow you to make informed decisions and inform you if we process personal data that we do not receive from you directly.

The Right of Access: at any time, you can ask for a copy of your personal information.  Farnborough Airport will respond with whether data is held or not.  If data is held then a copy of the information and the required supplement notice will be offered to you.

Right of Rectification: allows you to submit changes to your records and once changes are verified, they will be amended on Farnborough Airport records.

Right of Erasure: if you request your data to be erased, and there is no other lawful basis to keep your data, then it will be removed.

Right to Restrict Processing: We will consider requests to limit the way in which we process your personal data.

Right to Data Portability: We will provide your data in a commonly used, machine readable format if requested.

Right to Object: You have the right to request that we stop processing your personal data.

To make a request to Farnborough Airport for any personal information we may hold or any further details, either email our DPO or put a request in writing using the address below and contain the following information:

Your name and postal address

Details of your request

You must also provide:

A photocopy of your passport or driving licence, so that we can verify your identity.

Your signature and the date of the request

If you are applying on behalf of another person then signed authority from the individual is required.

Data Protection Officer
Farnborough Airport
Farnborough Hampshire
GU14 6XA

We maintain a full records of processing activities document which sets out the rights applied to each processing activity. If you require further information regarding your rights or if you want to exercise your rights, please contact the Data Protection Officer.

4 Retention periods

All personal data collected will not be held for any longer than is necessary. Please contact us if you require any further information regarding retention.

Data collected under consent will be used until consent is withdrawn or if it is no longer required for the purpose for which it was collected.

Farnborough Airport are subject to various legal requirements such as the UK GDPR, DPA’18, Department for Transport, the Civil Aviation Association, and crime prevention agencies, therefore, some personal data is retained to fulfil these legal requirements.

Please note: after retention periods have expired, Farnborough Airport will be unable to reinstate the original data.

5 Failing to provide necessary personal data

Failing to provide some or all of the necessary data may result in:

  • Being unable to access the airport.
  • Being unable to send or receive a product or service.
  • Not receiving related news, updates or notices of events.
  • The operation of our website of aspects of our website may not function properly or at all.
  • Not being able to progress a job application.

6 Sharing personal data

Farnborough Airport will only share personal with third parties for specific purposes, as set out in section 2. It may share personal data with its regulators, law enforcement, intelligence services and other government authorities where they require us to do so. Some personal data may be transferred outside of the EEA, we will only transfer this data if we have the correct legal mechanisms in place to lawfully allow the transfer.

We require third parties to respect the security of your data and to treat it in accordance with the law.

7 Information security

Storage: personal electronic records are located on servers in secure premises

Access: only personnel authorised will have access to your personal data records on a need-to-know basis.

Disclosure of personal data:  we do not disclose personal data unless we’re required to do so to comply with the law, under contract, have your consent, or if it is in your vital interest. When data is transferred, we use mechanisms to maintain the Confidentiality, Integrity and Availability of data – as required by the UK GDPR and Data Protection Act.

8 Privacy and cookies

What are cookies?

A cookie is a small text file which asks permission to be placed on your computer’s hard drive.  Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site.  Cookies allow web applications to respond to you as an individual.  The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

At Farnborough Airport, we use cookies to understand how our site is used which helps us to improve your overall online experience.  We only use this information for statistical analysis purposes and then the data is removed from the system. Please see our Cookie Policy for more information about the Cookies we use.

You can choose to accept or decline cookies.  If you do not accept the cookies then only the functional cookies, required to make the website function will be deployed.

You can block or enable cookies by categories within our ‘Privacy preference centre’, either by clicking ‘Cookie settings’ on the banner at the left-hand side of the page or by clicking the ‘Cookie settings’ button on the bottom of the contact us webpage. that you were visiting before viewing this policy (located at the bottom of each webpage’s footer). We regularly scan our websites to maintain an up-to-date list of cookies used to keep it as accurate as possible.

9 Links to other websites

This privacy notice does not cover the links within this site linking to other websites.  We encourage you to read the privacy statements on the other websites you visit.

10 Changes to this privacy notice

We keep our privacy notice under regular review and we will place any updates on this webpage.  At the end of this privacy notice we will tell you when it was late updated.

11 EU Representation

We have appointed IT Governance Europe Limited to act as our EU representative. If you wish to exercise your rights under the EU General Data Protection Regulation (EU GDPR) or have any queries in relation to your rights or general privacy matters, please email our Representative at eurep@itgovernance.eu  Please ensure to include our company name in any correspondence you send to our Representative.

12 Complaints and queries

Farnborough Airport tries to meet the highest standards when collecting and using personal information.  For this reason, we take any complaints we receive about this seriously.  We encourage people to bring it to our attention if they think or collection or use of personal information is unfair, misleading, or inappropriate.

We are conscious that we may have visitors that may need additional support to understand this policy. Please contact our DPO on the following email address dpo@farnboroughairport.com if you have any queries or require further explanations.

Updated July 2021

Automatic Number Plate Recognition (ANPR) Privacy Notice

This privacy notice applies to you if you visit the airport by vehicle.  

How we collect your data                                  

We collect your personal data by using video surveillance equipment which records registration numbers of vehicles at the airport.

What data will we collect

We will collect CCTV images of your number plate and vehicle.

Why we need your data

We need to know your personal data for the purposes of:

  1. maintaining security within the airport;
  2. investigating incidents occurring at the airport;
  3. dealing with any complaints or enquiries that are made.

If we do not collect your personal data, we may not be able to fulfil these purposes. We will only collect the personal data about you which we need for these purposes alone.

The lawful basis for our processing of your personal data is legal requirement, based on it being necessary for security at the airport as required under the Civil Aviation Authority Regulations

What we do with your data

All the personal data we process is processed by our staff in the UK. We may provide your personal data to our security subcontractors for the purposes of managing access to the airport. We may if requested provide your personal data to law enforcement agencies for the purposes of their investigations or our regulators for the purpose of demonstrating compliance with our legal obligations. Your data will not be transferred outside of the UK by us. We do not use personal data in connection with any automated decision making.

How long we keep your data

We will keep the data we collect about you for 12 months after which time it will be destroyed (unless we are asked to retain such information for a longer period by our regulators or any law enforcement agency, in which case we will keep it for such period as is required by the relevant regulator or law enforcement agency).

Your Rights

Under the UK privacy laws you have rights to your data depending on the lawful basis in which we collect and process your data. Farnborough Airport. As we are legally required to keep the Airport secure, we are unable to offer the right to erasure, right to portability or the right to object to the processing of this data. You do have other rights, including a right to request copies of personal data processed by the airport.

To exercise your rights in respect of your personal information, please contact our Data Protection Officer:

Email: dpo@farnboroughairport.com

or alternatively by post at

Farnborough Airport Ltd
Data Protection Officer
Farnborough Airport
Farnborough
Hampshire
GU14 6XA

You have the right to complain to the ICO if you are not satisfied in the way we process your personal data. ICO Tel: 0303 123 1113

We have appointed IT Governance Europe Limited to act as our EU representative. If you wish to exercise your rights under the EU General Data Protection Regulation (EU GDPR), or have any queries in relation to your rights or general privacy matters, please email our Representative at eurep@itgovernance.eu  Please ensure to include our company name in any correspondence you send to our Representative.  

Farnborough Airport CCTV Privacy Notice

Introduction

At Farnborough Airport we are committed to protecting the privacy and processing of your personal information. This privacy notice sets out how Farnborough Airport collects and processes the personal data captured by our closed-circuit television (“CCTV”) surveillance systems.

What is personal information?

Personal information is personal data which is defined by the UK General Data Protection Regulation and the Data Protection Act 2018 as “any information relating to an identified or identifiable natural person (‘data subject’); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person”.

What information do we collect about you through our CCTV surveillance systems?

When you use Farnborough Airport, we may collect static or moving imagery of you via our CCTV surveillance systems which are located across the airport premises and its surrounding perimeters.

Why do We collect personal information and how do we use it?

We collect and process personal information via our CCTV surveillance systems for the following purposes:

  • for the safety of all airport users including but not limited to staff, passengers, airlines, business partners and visitors.
  • for the prevention, detection and/or reduction of crime.
  • for counter-terrorism purposes;
  • for the prevention and effective response to all forms of possible harassment and disorder.
  • for the creation of a safer environment.
  • for the provision of emergency services assistance.
  • for the investigation of legal or other claims or allegations.
  • for the billing of car park services; and
  • for health and safety related matters.
  • together the “Purposes “.

What is the legal basis upon which we collect your personal information?

We rely on our legitimate interests as the lawful basis of processing personal information through our CCTV surveillance systems. Such legitimate interests include:

  • maintenance of the safety and security of our visitors, premises and property.
  • prevention and detection of crime and safety related incidents; and
  • pursuing the purposes.

Who do we share the personal information collected with?

We may share information captured via our CCTV surveillance systems with law enforcement agencies such Border Force, the Police and the National Crime Agency. We may also share CCTV surveillance footage with our airline partners on occasion where we consider it necessary to pursue a purpose.

How do we store your personal information?

We store CCTV footage on Our secure servers which are based within the United Kingdom. We do not transfer or store CCTV footage outside of the United Kingdom for any reason.

How long will we retain your information for?

We generally retain CCTV footage for 31 days as We consider this to be the shortest period necessary to fulfil the purposes for which we have set out to collect the information. On some occasions we may retain footage for a longer period if, for example, there is an ongoing investigation.

Your rights in relation to your personal information

Depending on the lawful basis of processing, under the GDPR and the Data Protection Act 2018, you have rights we need to make you aware of including the right to:

  • request a copy of the personal information that we hold about you.
  • ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
  • ask us to erase your personal information in certain circumstances.
  • ask us to restrict the processing of your information in certain circumstances.
  • object to the processing of your information in certain circumstances; and
  • withdraw consent for the processing of your information where this is justified, and we have no other legitimate grounds for processing it.

To exercise your rights in respect of your personal information, please contact our dedicated Data Protection Officer at  the email or postal address below.

We will always review any request you make in relation to your personal information in accordance with the Data Protection Act 2018, having always regard to the interests of national security when doing so.

Data Protection Officer  

We have appointed a Data Protection Officer (DPO) to oversee compliance with this privacy notice. If you have any questions about this privacy notice or how we handle your personal information, please contact the DPO:

Email: DPO@farnboroughairport.com

Postal Address: DPO, Farnborough Airport, Farnborough, Hampshire, GU14 6XA.

Complaints

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues.

Information Commissioner’s Office (“ICO”) which can be contacted through various means available on the ICO’s website https://ico.org.uk/global/contact-us/.

We have appointed IT Governance Europe Limited to act as our EU representative. If you wish to exercise your rights under the EU General Data Protection Regulation (EU GDPR), or have any queries in relation to your rights or general privacy matters, please email our Representative at eurep@itgovernance.eu  Please ensure to include our company name in any correspondence you send to our Representative.  

Privacy Policy – Farnborough Airport ID Pass System

Introduction

Farnborough Airport Limited, has a requirement to process your personal data. This notice explains how and why your data is processed by us when you apply for an airport pass.

References in this Policy to “we”, “us” “our” are to Farnborough Airport Limited (company number 03454447), registered office 3 Bunhill Row, London. EC17 8YZ.

As part of our General Data Protection Regulation (GDPR) responsibilities, we are required to provide you with certain information. This is your ‘Right to be Informed’. This information is contained in the notice below. If you require clarification of any of the information contained in this notice, please do not hesitate to contact our Data Protection Officer on the contact details listed below.

Why are we allowed to process your personal data?

In this instance, the legal basis for processing your personal data in this way is the UK General Data Protection Regulation (GDPR) – Article 6 (1)(c) – Legal Obligation.

What personal data do we collect?

  • Name
  • Gender
  • Date of birth
  • Country of birth
  • Nationality
  • Contact details.
  • Corporate contact details
  • Identity document details
  • Employment details
  • Career history
  • Qualifications
  • Reference information, including all relevant communication.
  • Criminal record details

Why do we need your data?

A security pass is required to access the airside areas of the airport and the ID Centre will need certain personal data to check the eligibility and suitability of an applicant and to administer the airport ID security pass scheme in accordance with regulatory requirements set out by the Civil Aviation Authority.

We will only ask you for information which is necessary for these purposes.

Who will we share your personal data with?

For ID purposes your data is input onto an ID Centre system, which is provided by ID Gateway. They will have access to the personal data held in the software for the purposes of supporting the IT infrastructure only, they will not have access to the information for any other purpose.

We may also be requested by law enforcement agencies to provide this data.

Where will your personal data be stored or transferred to?

Your personal data is stored securely within the UK when processed by Farnborough Airport. It will not be transferred out of the European Economic Area.

How long will we store your data?

We are committed to keeping your personal information only for so long as is necessary or where we have a legitimate interest to continue doing so.

In line with Airport policy, personal data collected in support of a permanent airside ID security pass will be held for the duration of the pass plus one year, after which it will be permanently and securely deleted.

The minimum retention period for temporary pass data is 12 months from the date that the pass has finished.  This is so that the system can monitor and control the usage of temporary pass “days” against the rules, across a rolling 12-month period.

How can you manage the personal data we hold about you?

If you would like more information on the data, we hold about you or would like to make changes to or request the deletion of the data we hold about you, you are entitled by law to make a “Data Subject Request.” If you wish to make such a request, send our Data Protection Officer an email at dpo@farnboroughairport.com.  Please note that we may need to exclude certain information as part of your request, e.g., to protect the privacy of other individuals or if we are permitted to exclude the information for legal or other reasons.

Your Rights

UK GDPR very importantly provides for several rights for you as an individual depending on the lawful basis you may have the following rights:

  • Right to be informed
  • Right of access
  • Right to rectification
  • Right to restrict processing

If you would like to know more about your rights or want to discuss any aspect of them with us, please do not hesitate to contact our Data Protection Officer at any time. Contact details below.

dpo@farnboroughairport.com

Additionally, more information about your rights can be found on the Information Commissions Office (ICO):

Individual rights | ICO We have appointed IT Governance Europe Limited to act as our EU representative. If you wish to exercise your rights under the EU General Data Protection Regulation (EU GDPR), or have any queries in relation to your rights or general privacy matters, please email our Representative at eurep@itgovernance.eu  Please ensure to include our company name in any correspondence you send to our Representative.

Visitor Privacy Notice

Why are we providing this notice for you?

As a visitor to Farnborough Airport, we may need to hold certain information about you (your ‘Personal Data’). This notice will inform you about the data we hold about you and how we use it. It has been prepared in accordance with the General Data Protection UK GDPR and the Data Protection Act 2018.

You have certain rights, including how to get a copy of your data, how to get it corrected or deleted, and how to complain. These rights are set out in more detail below.

Please note that on occasions we may process “special categories” of information about you, e.g.  data concerning health.

What personal data do we hold?

As part of your visit to Farnborough Airport we store and use your personal details and information about your visit for the purposes of managing and operating Farnborough Airport.

We use CCTV at our site and body cameras for the purposes of crime prevention, security and health and safety and, accordingly, will capture imagery of visitors to the Airport.

The following points give you an indication of the personally identifiable data we could ask for and hold about you depend on your reason for visiting Farnborough Airport and how long / how often you may be visiting us:

  • Contact details: including name, and vehicle details.
  • Identifying details: proof of ID (see separate privacy notice)
  • Name of the person you are visiting and the company.

The main legal basis on which we collect and use your personal data?

  • We have a legitimate interest in wishing to interact with you to manage and operate our Airport effectively and to ensure that the Airport is safe and secure for all persons visiting; and
  • To be able to do so, we need to understand details of who is on site and to be able to communicate with them.

Where we are required by law to hold certain records, then we collect and hold those records to comply with that legal obligation.

Your rights in relation to your personal data

You have several rights over your personal information, which are:

  • the right to make a complaint to the Information Commissioner’s Office (ICO) if you are unhappy about the way your personal data is being used – please refer to the ICO’s website for further information about this – https://ico.org.uk/make-a-complaint/
  • the right to ask us what personal information about you we are holding and to have access to a copy of your personal information.
  • the right to ask us to correct any errors in your personal information.
  • the right, in certain circumstances such as where our use of your personal information is based on your consent and we have no other legal basis to use your personal information, to ask us to delete your personal information.
  • the right, in certain circumstances such as where we no longer need your personal information, to request that we restrict the use that we are making of your personal information.
  • the right, in certain circumstances, to ask us to review and explain our legitimate interests to you; and
  • the right, where our use of your personal information is carried out for the purposes of an agreement with us and is carried out by automated means, to ask us to provide you with a copy of your personal information in a structured, commonly used, machine-readable format.

How do we share your personal data?

We do not store or transfer your personal data outside the EEA and we do not pass your personal information to organisations for marketing or sales purposes.

How long do we keep your personal data?

A minimum of 1 year after pass expiry.

Who can you contact?

If you have any questions regarding your information or anything contained within this Privacy Notice, please email: dpo@farnboroughairport.com or write to:

Farnborough Airport Ltd
Data Protection Officer
Farnborough Airport
Farnborough
Hampshire
GU14 6XA

We have appointed IT Governance Europe Limited to act as our EU representative. If you wish to exercise your rights under the EU General Data Protection Regulation (EU GDPR), or have any queries in relation to your rights or general privacy matters, please email our Representative at eurep@itgovernance.eu  Please ensure to include our company name in any correspondence you send to our Representative.

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